(AsiaGameHub) –   William Hill has been managing a crisis recently because the Jackpot Drop game awarded massive jackpots to over 35,000 customers. The company acted quickly to ask users to refund the money, explaining that a technical error caused small amounts to appear as large jackpots.

Man Endures Heart Attack After Losing William Hill Jackpot

William Hill intends to use its terms and conditions to reclaim the funds and maintain customer relations. The company has the right to recover the erroneous payments because its terms and conditions specify that winnings caused by malfunctions are void. Although numerous accounts have been suspended, a few users successfully withdrew their winnings before the error was discovered.

One customer, John Riding, 76, experienced a severe shock upon learning the truth. He claims he suffered a heart attack when he found out his $376,000 prize (GBP 285,000) was actually a much smaller amount, approximately $20.95 (GBP 15.40). 

However, there is a silver lining: players who received these erroneous wins are allowed to retain 11% of any withdrawn money as a reward for returning the remaining balance. 

Consequently, individuals who cashed out are required to repay a significantly reduced amount to the firm. The issue for Riding is that he did not withdraw any of the money. 

Family Feared He Would Not Survive 

Riding contends that the loss of the $376,000 he believed he had won has devastated him. Although he attempted to withdraw the funds, his account was suspended without any explanation provided.

Reaching customer support was challenging, and it took days for him to understand the situation. Riding informed the BBC that the distress caused by the event led to a heart attack, requiring him to be taken to the hospital by ambulance. 

He spent 18 hours in the resuscitation unit and remained hospitalized for a week for observation. According to Riding, his family worried that the emotional toll and physical consequences of the incident might be fatal. 

Nevertheless, it is improbable that Riding will recover anything from the casino other than his initial $20.50 win.